FREQUENTLY ASKED QUESTIONS

Supported Platforms

Which operating systems are supported by Lightkey?


Lightkey supports the following MS Windows OS versions: 7, 8, 8.1 and 10.




Can I install Lightkey on my MAC?


Not directly, as Lightkey currently supports only MS Windows OS versions 7, 8, 8.1 and 10. However, if you have a virtual machine (e.g. Parallels) running Windows on your MAC, you’ll be able to install Lightkey on that virtual machine.




Which Microsoft Office versions and applications are supported?


Lightkey's inline native text prediction experience is available in MS Office Word, Outlook and PowerPoint, included in the following MS Office versions:

- 2010
- 2013
- 2016
- 2019
​​​​​​​- 365

Lightkey is also available in any other application using the Lightkey Anywhere feature included in Lightkey Professional and Lightkey for Business editions.




Does Lightkey support Excel?


Excel is supported using the Lightkey Anywhere feature included in Lightkey Professional and Lightkey for Business editions.




Does Lightkey support OneNote?


Excel is supported using the Lightkey Anywhere feature included in Lightkey Professional and Lightkey for Business editions.




Which web browsers are supported by Lightkey?


Lightkey's native inline text prediction experience is currently avaialble in selected Google Chrome web browser applications.




Which Chrome applications are supported by Lightkey?


Lightkey’s Chrome extension currently supports the following applications with native prediction experience:

- Gmail

- LinkedIn
- WhatsApp Web

- Twitter

- Outlook Mail (outlook.com)

- Slack

- Asana

- Monday

- Zendesk

- Reddit

- Notion

- Quora

- Yahoo! Mail

All other web applications are supported using the Lightkey Anywhere feature available in Lightkey Professional and Lightkey for Business editions.




I don’t use Microsoft Office. Can I still install Lightkey on my machine and use it just in Chrome?


Yes.

During its installation Lightkey performs a compatibility check and enables you to review the various applications installed on your machine that will be supported/not supported.




I don't have either Microsoft Office or Google Chrome. Can I enjoy Lightkey's text prediction technology?


Yes. Lightkey comes with a built-in text editor "Lightkeypad" that works regardless of whether Office or Chrome are installed. Just install Lightkey, start Lightkeypad and you're all set.




I type in one of the supported languages but don’t get any predictions


This is often related to a missing “input language” in your system configuration.

For Windows 7 / 8, follow the instructions for “Change your keyboard layout” as detailed here:

https://support.microsoft.com/en-us/help/17424/windows-change-keyboard-layout

For Windows 10, follow the instructions for “Add an input language” as detailed here:

https://support.microsoft.com/en-us/help/4027670/windows-10-add-and-switch-input-and-display-language-preferences

Lightkey will automatically detect your installed input languages and offer predictions when typing in any of the supported languages.




What languages are supported by Lightkey's prediction engine?


Here is the full list of supported languages by Lightkey: Afrikaans
Arabic
Azerbaijani
Bashkir
Belarusian
Bosnian
Breton
Bulgarian
Catalan
Czech
Cornish
Corsican
Welsh
Danish
German
Greek
English
Esperanto
Estonian
Basque
Faroese
Persian
Finnish
French
Frisian
Scottish Gaelic
Irish
Galician
Manx
Guarani
Hebrew
Hindi
Croatian
Hungarian
Armenian
Interlingua
Indonesian
Icelandic
Italian
Javanese
Georgian
Kazakh
Kyrgyz
Korean
Central Kurdish
Latin
Latvian
Lithuanian
Luxembourgish
Macedonian
Malagasy
Maltese
Mongolian
Malay
Dutch
Norwegian
Occitan
Ossetic
Punjabi
Polish
Portuguese
Pashto
Romansh
Romanian
Russian
Sinhala
Slovak
Slovenian
Somali
Spanish
Albanian
Serbian
Kiswahili
Swedish
Tatar
Tajik
Turkish
Uyghur
Ukrainian
Urdu
Uzbek
Vietnamese
Wolof
Yiddish
Yoruba





Privacy & Security

Is it safe to use Lightkey?


Yes.
Lightkey is a 100% safe productivity software developed to increase its user’s efficiency. Lightkey is digitally signed by GlobalSign. Lightkey was recently chosen by zapier as one of the best 20 productivity apps for Windows in 2018.




Will Lightkey save any of my keystrokes / typed content on its cloud?


No.

Due to the nature of our service Lightkey maintains a highly strict privacy policy and absolutely does NOT submit or store any of your keystrokes / content / documents or other private content to its cloud.

Learn more in Lightkey's Privacy Policy




The nature of my work is confidential and my computer is not connected to the internet. Can I still install and use Lightkey?


Yes.

Lightkey can be installed on stand-alone / VM / ‘hardened’ client machines using its offline installer package that can be downloaded separately and then uploaded to the stand-alone machine using external digital media and/ or remotely over a local network connection.

Use the following link to download Lightkey's Professional edition offline installer package:

https://lightkey.blob.core.windows.net/releases-professional/Lightkey.Professional.v19.67.20200730.1431.x64.exe

Use the following link to download Lightkey's Business edition offline installer package:

https://lightkey.blob.core.windows.net/releases-business/Lightkey.Business.v21.52.20200521.1024.exe

Learn more in Lightkey's privacy policy.




Does Lightkey send any information from my computer to its cloud?


Yes. In order to keep improving Lightkey, some numerical and statistical usage data (NOT content!) is sent to Lightkey’s cloud for analysis. However, this can easily be disabled without affecting Lightkey’s performance under the "Settings" tab in Lightkey's Control Center. Learn more in Lightkey's Privacy Policy .





Miscellaneous

Is it possible to configure Lightkey’s selection key (e.g. 'Space Bar' instead of Tab)?


No.

We chose Tab as Lightkey’s selection key for reasons derived from some of our core values:

(1) minimum interference with the user’s typing; and

(2) minimum false positive errors.

Choosing ‘space bar’ over Tab as Lightkey's selection key would evidently result in both unwanted interference and false positive errors. In other words, using ‘space bar’ as the selection key might result in selecting predictions where such predictions are unwanted. For example: let’s assume you want to type the word ‘attach’ and Lightkey suggests the prediction ‘attached’. You ignore the suggestion and after typing the last character ‘h’, you press the ‘space bar’ in order to create a space and move on to the next word. If ‘space bar’ was Lightkey's selection key, at this point Lightkey would recognize the ‘space bar’ hit as your order to select its suggested prediction, and instead of getting that space and moving on to the next word you would end up with ‘attached’ instead of ‘attach’.

Also, it should be noted that Tab is actually very commonly used as a selection key in many development platforms such as software development etc.




Can Lightkey work in conjunction with Google's Smart Compose in Gmail?


Unfortunately, due to the fact that Google’s Smart Compose feature UI is highly similar to Lightkey's UI (i.e. inline text predictions, displayed in gray font), there might be a conflict that affects the way predictions are displayed.

In order to solve this issue, we recommend users to choose which prediction solution they prefer for typing in Gmail, and simply deactivate the less proffered solution.

Please see our step-by-step guide:

https://www.lightkey.io/blog/solving-potential-prediction-conflicts-in-gmail




Just purchased a license but didn't receive the Order Confirmation email


Upon completing your purchase, a system-generated Order Confirmation email containing your License and Activation Key is sent to the email address associated with your PayPal account used for placing the order.

Please double-check the email address associated with your PayPal account to see whether there's an email from us (perhaps it went to spam).




How do I uninstall Lightkey?


Option #1 - use the Windows-built-in Add or remove programs utility Option #2 - use our own designated removal tool available in the following link: https://lightkey.blob.core.windows.net/tools/LightkeyUninstallerUtility.exe ** important note: make sure to activate the removal tool using Administrator credentials.





Lightkey for Business

What is Lightkey for Business?


Lightkey was founded with a vision to enable typing at the speed of mind; offering an intelligent typing experience that seamlessly blends in any content creation process. As part of our vision for tackling this wide problem, we launched Lightkey as a free product supporting over 80 languages, looking to reach large and diverse demographics. We built our business strategy around a premium subscription-based product we call Lightkey for Business, which is aimed to enhance productivity across organizations. Read more here




How can I deploy Lightkey for Business in my organization?


Deployment of Lightkey for Business is super easy! All you need is to create a shared directory using workgroup sharing / domain sharing / google drive / etc. and provide this directory during the installation process. The detailed installation guide can be found here.




How can I perform an unattended (silent) installation of Lightkey for Business?


In order to perform a silent installation, run the installer with the additional parameter of silent=true and make sure that the installer is executed with administrator permissions. For example, using command line with administrator permissions, execute the installer with the following arguments: Lightkey.Setup.exe silent=true network=”\\shared-directory\lightkey\” Please contact us for assitance and advanced setup configuration.




Will Lightkey for Business save any of my keystrokes / typed content on its cloud?


No. In order to the enable the collective wisdom functionality, Lightkey for Business stores some of the user's content in a shared directory owned and managed by user's the system administrator / organization.
Nevertheless, due to the nature of our service Lightkey maintains a highly strict privacy policy and absolutely does NOT submit or store any of your keystrokes / content / documents or other private content to its cloud/outside of the organization. Learn more in Lightkey's Privacy Policy and Lightkey for Business Terms of Service





License

Can I migrate my license from one device to another?


Yes, please follow the next steps to complete a successful migration:

  1. Backup your learnt prediction data and statistics.
  2. Remove Lightkey from the device it was installed on.
  3. Install Lightkey on your new/alternative device.
  4. Activate your license in the new/alternative device.
  5. Restore your learnt prediction data and statistics onto the new device.

Learn more about the backup / restore feature in our dedicated guide




I purchased a license before my trial has expired – will the remaining trial days add-up to my license period?


Yes.




I renewed my annual license before my current license expired - will the remaining period of my current license add-up to my new license?


Yes, as long as you purchase and activate the new license within 90 days before expiration of the current license.




Can I use my license on more than one device?


No. Currently, each Lightkey license is designed to be used on a single device.





All rights reserved to Lightkey Sources Ltd. Lightkey - Text Prediction Software for Windows. Powered By Artificial Intelligence.